Privacy Policy

At My Shope, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data, as well as your rights in relation to that data under the General Data Protection Regulation (GDPR) and other applicable privacy laws. Please read this policy carefully to understand our practices regarding your personal information.

1. Data Controller

The data controller responsible for the processing of your personal information is:

2. Information We Collect

We collect the following types of personal data:

  • Personal Information: This includes your name, email address, postal address, phone number, and payment details (if applicable).
  • Technical Information: This includes your IP address, browser type, time zone settings, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communication Data: Preferences for receiving marketing communications from us and your communication preferences.

3. How We Collect Your Data

We collect your personal information in the following ways:

  • Direct Interactions: When you provide information by filling in forms on our website, making purchases, subscribing to our newsletter, or contacting us via email.
  • Automated Technologies: As you interact with our website, we may automatically collect data using cookies, server logs, and other technologies.
  • Third Parties: We may receive personal data about you from third-party providers such as payment processors or analytics providers.

4. How We Use Your Data

We use your personal information for the following purposes:

  • To Process Transactions: For order fulfillment, including payment processing, shipping, and communication related to your order.
  • Customer Support: To respond to inquiries, complaints, or requests for assistance.
  • Marketing: To provide you with information about products or services that you have requested or may be of interest to you (with your consent).
  • Improvement of Website and Services: To analyze and improve the performance of our website, products, and services.
  • Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

5. Legal Basis for Processing

Under the GDPR, we rely on the following legal grounds for processing your data:

  • Contractual Necessity: Processing your data to fulfill a contract (e.g., when you make a purchase).
  • Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving our website and services.
  • Consent: Where required, we will ask for your explicit consent to process your data for marketing purposes.
  • Legal Obligation: When processing is required to comply with legal obligations.

6. Data Sharing

We may share your personal data with the following parties:

  • Service Providers: Third-party providers who help us run our business, such as payment processors, shipping companies, and email marketing platforms.
  • Analytics Providers: We use analytics tools to help us understand how customers interact with our website.
  • Legal and Regulatory Authorities: Where required by law, we may disclose your data to authorities to comply with legal obligations or in response to legal proceedings.

We do not sell or rent your personal data to any third parties for marketing purposes.

7. Data Security

We are committed to protecting your data. We have implemented technical and organizational measures to secure your personal information from unauthorized access, loss, or disclosure. These include:

  • Encryption: We use SSL encryption for data transmitted between your device and our website.
  • Access Controls: Access to personal data is limited to employees, contractors, and service providers who need to know the data to perform their jobs.
  • Data Storage: Personal data is stored on secure servers.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. We may retain your personal data for a longer period if required by law.

Once we no longer need your data, we will securely delete or anonymize it.

9. Your Rights

As a data subject under the GDPR, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You have the right to correct any inaccurate or incomplete data we hold about you.
  • Erasure: You can request the deletion of your personal data under certain conditions.
  • Restriction of Processing: You can ask us to limit how we use your data.
  • Data Portability: You can request that we transfer your data to another controller in a machine-readable format.
  • Objection to Processing: You can object to the processing of your personal data, particularly for direct marketing purposes.
  • Withdrawal of Consent: Where processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at support@myshope.com.

10. Cookies

Our website uses cookies to enhance your experience and analyze website traffic. You can adjust your browser settings to refuse or delete cookies, but this may affect your ability to use certain features of our website.

For more detailed information about the cookies we use and how you can manage them, please see our Cookie Policy.

11. International Data Transfers

As part of our operations, your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers are made in compliance with applicable privacy laws and that appropriate safeguards are in place, such as the use of standard contractual clauses.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. We will notify you of any material changes by updating the “Last Updated” date at the top of this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: