Refund & Returns Policy

Last Updated: October 17, 2024

Thank you for shopping at My Shope! We want you to be completely satisfied with your purchase of the Magic Scarf. If for any reason you are not satisfied, please review our Returns and Refunds Policy below.

1. Returns Policy

We accept returns under the following conditions:

  • Eligibility: You may return items within 7 days of receipt for a refund or exchange, provided they are in their original condition (unworn, unwashed, with all tags and packaging intact).
  • Non-Returnable Items: Due to hygiene reasons, worn or used Magic Scarves cannot be returned. Please check the item before use.

2. Process for Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at support@myshope.com with your order number and reason for return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and further instructions.
  3. Pack the Item: Securely pack the item in its original packaging, including all tags and accessories. Write the RA number on the package.
  4. Ship the Item: Send the package to the address below. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective item).Return Address:
    My Shope
    Ho no 542 A, Krishna Nagar
    Chembrambakkam, Chennai 600123

3. Timeframes for Returns

  • Processing Time: Once we receive your returned item, please allow 7-10 business days for us to process your return and issue your refund.
  • Refund Timeframe: After processing your return, the refund will be processed to your original payment method. Depending on your bank, it may take an additional 3-5 business days for the refund to reflect in your account.

4. Fees or Costs Involved

  • Return Shipping Costs: You will be responsible for the return shipping costs unless the return is due to our error.
  • Restocking Fees: We do not charge a restocking fee for returned items.

5. Refunds

  • Refund Amount: The refund will be the amount paid for the item, excluding original shipping costs (if applicable).
  • Method of Refund: Refunds will be issued to the original payment method used at checkout.

6. Exchanges

If you wish to exchange your item for a different size or color, please follow the return process above and place a new order for the desired item. We recommend contacting us for availability before initiating a return.

7. Customer Support

For any questions or assistance regarding returns and refunds, please contact our customer support team:

We aim to respond to all inquiries within 24-48 hours.

8. Changes to This Policy

We may update this Returns and Refunds Policy from time to time. Changes will be reflected on this page, and the updated date will be shown at the top. Your continued use of the website after any changes indicates your acceptance of the new policy.